Shree Laxmi Narayan Ayurvedic Aushadhaalay (SLNAA) is committed to respecting the privacy of every person who shares information or data with SLNAA. Your privacy protection is important to us, and we strive to take due care and protection of the information we receive from you, the User. In this regard, we adhere to the various governing laws such as:
- The Information Technology Act, 2000 – Section 43A.
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the above-mentioned laws, particularly when you use the website of https://www.laxminarayanclinic.com (“Website”) operated by SLNAA for any information or services (“Services”). The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services, and the terms ‘We’, ‘Us’, and ‘Our’ refer to SLNAA.
1. ACCESS
We collect Your Personal Information directly from You, from third parties, and automatically through Our Website. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website, Your IP address, and other Personal Information as listed in Clause 5 below. You may access the Personal Information shared by You with Us in the manner given below. You can further choose to share additional Personal Information with Us and modify your personal data by writing to Us at our email id mentioned below. We keep in mind that the Personal Information shared by You is accessible to You. You can write to Us at the email id specified in Clause 15.
2. CONSENT
By choosing the Opt-In option on the Website and thereafter providing Us Your personal information or availing services of SLNAA or by making use of the facilities provided by the Website, it is agreed by You that You have freely consented to the collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof. You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any Personal and privacy Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You. We will share personal information outside of SLNAA only when we have your consent. We will ask for your explicit consent to share any sensitive personal information.
3. CONTROL OVER YOUR PERSONAL INFORMATION
You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at contact@laxminarayanclinic.com requesting the same. If You wish to rectify the Personal Information that we may have collected to offer You personalized services and offers, as per Clause 12 of this Policy, you may write to the Grievance Officer, as mentioned under Clause 15.1 of this Policy, citing the reason for such rectification of Personal Information. Once You withdraw Your Consent to share the Personal Information collected by Us, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and We may restrict you from using our Services or the Website.
4. CHANGES TO THE PRIVACY POLICY
We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published, and we will offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
5. PERSONAL INFORMATION COLLECTED
The kinds of information that We collect about You include but are not limited to the following:
- Patient/Caregiver/Doctor/Health Care Professional Name,
- Birth date/age,
- Gender,
- Address (including country and pin/postal code),
- Phone number/mobile number,
- Email address,
- Physical, physiological, and mental health condition, provided by You and/or your Health Care Professional,
- Personal medical records and history,
- Valid financial information at the time of purchase of product/service and/or online payment,
- Login ID and password,
- User details as provided at the time of registration or thereafter,
- Records of interaction with SLNAA representatives,
- Your usage details such as time, frequency, duration, and pattern of use, features used, and the amount of storage used,
- Master and transaction data and other data stored in Your user account,
- Any other information that is willingly shared by You (collectively referred to as “Personal Information”).
- Biometrics data,
- Genetic Data,
- Transgender Status,
- Intersex Status,
- Caste or Tribe,
- Religious or political belief or affiliation,
- Sexual orientation.
6. HOW WE COLLECT PERSONAL INFORMATION
The methods by which we collect your Personal Information include but are not limited to the following:
- When You fill the patient registration form,
- When You provide details to an SLNAA Health Care Professional or SLNAA representative,
- When You register on Our Website,
- When You provide Your Personal Information to Us during the course of receiving services,
- When You use the features on Our Website,
- When you provide access to any other website.
- By the use of cookies (more fully detailed in Clause 9 of this Privacy Policy).
7. USE OF PERSONAL INFORMATION
Your Personal Information may be used or processed for various purposes, including but not limited to the following:
- To provide effective Services,
- To operate and improve the Website and/or our Services,
- To perform studies, research, and analysis for improving Our information, analysis, services, and technologies; and ensuring that the content displayed is customized to Your interests and preferences,
- To contact You via phone, SMS, WhatsApp, or email for appointments, technical issues, payment reminders, deals and offers, and other announcements,
- To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email,
- To advertise products and services of SLNAA and third parties,
- To transfer information about You if we are acquired by or merged with another company,
- To share with our business partners for the provision of specific services you have ordered so as to enable them to provide effective services to You,
- To administer or otherwise carry out Our obligations in relation to any agreement You have with us,
- To build your profile on the Website,
- To respond to subpoenas, court orders, or legal processes, or to establish or exercise Our legal rights or defend against legal claims,
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you, or as otherwise required by law,
- To aggregate Personal Information for research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (referred to as “Purpose(s)”).
8. SHARING AND TRANSFERRING OF PERSONAL INFORMATION
Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates/agents/third party service providers/partners/banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.
You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when SLNAA transfers Your Personal Information to any other entity within or outside Your country of residence, SLNAA will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
9. USE OF COOKIES
We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website. In the course of displaying advertisements regarding its services or optimizing services to its Users, SLNAA may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. SLNAA does not store personally identifiable information in the cookies. Further, SLNAA does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which SLNAA is not responsible or liable. SLNAA encourages You to read the privacy policies of all external sites.
10. SECURITY
The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures, including role-based access and need-to-know basis, password protection, encryption, etc., to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third-party service providers, partners, and agencies on a need-to-know basis, and we also require that they maintain the confidentiality of Your Personal Information. While we will use reasonable efforts to ensure that Your Personal Information is secure on our systems, it is a fact that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. Consequently, while We strive to protect Your Personal Information, We cannot ensure or warrant the security of any information You transmit to Us, and You do so at Your own risk.
11. THIRD-PARTY REFERENCES AND LINKS
During your interactions with Us, it may happen that We provide/include references to third parties or fiduciaries and/or include links to third-party websites. We will notify You when You click on a link to a third-party web website, and You will be promptly informed that You are leaving Our website. The information We provide about third parties or fiduciaries is for Your reference and we are in no way endorsing their products or services. Please note that We are not responsible or liable for the accuracy of the information, and You will be accessing the third-party websites and furnishing information to the third party, at Your own risk.
12. RETENTION OF PERSONAL INFORMATION
Your Personal Information will not be retained by SLNAA any longer than is necessary for the purposes for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
13. USER DISCRETION AND OPT-OUT
You agree and acknowledge that You are providing Your Information out of Your free will. You have an option not to provide or permit SLNAA to collect Your Personal Information or later withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the Grievance Officer or such other electronic address as may be notified to You. In such cases, you should neither visit any Website nor use any services provided by SLNAA, nor shall contact any of SLNAA’s representatives. Further, SLNAA may not deliver products to you, upon Your order, or perform services in the absence of such information.
You can add or update Your Personal Information on a regular basis. Kindly note that SLNAA would retain Your previous Personal Information in its records.
14. LIMITATION OF LIABILITY
SLNAA is not responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of SLNAA including acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service, etc.
15. GRIEVANCE OFFICER
In accordance with the IT Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer Name: Dr. [Name] Email: contact@laxminarayanclinic.com
16. CONTACT US
If you have any questions about this Privacy Policy, the practices of SLNAA, or your experience with any of the services, you can contact us at contact@laxminarayanclinic.com.
17. OPT-OUT POLICY
You can stop all collection of information by SLNAA easily by opting out. If you wish to do so, you may stop by sending an email to contact@laxminarayanclinic.com.